Free 7-Point Check

CUSTOMER SERVICE IS ALWAYS EXCELLENT - when the boss is arounD!

Venue

In many cases, your place of business may be the first experience a customer has of your services. From accessibility to signage, comfort, cleanliness and flow.

Website

In this age of electronic media, you can pretty much be assured that new customers will check you out – and your competitors – on line before doing business with you.

Social Media

Facebook alone has 1.86 billion users per month worldwide and users spend an average of 40 minutes per day writing, reading and responding to posts.

Telephone

We’ve all been frustrated in the past with automated answering systems, being kept on hold or being transferred from person to person.

Email

Email addresses are gold to many businesses as they are an effective yet inexpensive way to communicate with customers at their convenience.

Transaction

Ok, so a customer has decided to do business with you – so all the hard work is over…or is it? How many sales have you lost due to transaction inefficiencies?

Staff

Here’s the biggest one of all – your staff.  You can have the greatest food, the best product, the latest equipment and technology, but are your staff letting you down?

Results

There are many facets to the customer experience. Happy customers provide the most effective marketing strategy a business can have!

You know that your product or service is great – that’s why you are in business. 

But are you ticking all the boxes for your current and potential customers?

Great customer experience = happy customers = return customers = $ in your pocket