About Us

Who we are and what we do

Customer service is vital to the overall health of any business. It takes so little effort to have effective, friendly customer service, and the benefits are numerous. With help from us, your business can soon be reaping the benefits of top-notch customer service.

Serve You Right offers solutions for businesses to assess quality of customer service, provide advice and training options for staff and management.

Serve You Right is not a mystery shopping service but an organisation that provides comprehensive reports on your business based on research, personal experience and observation. We do not identify ourselves to staff but report on interactions between customers, staff and management.


Whatever your business, Serve You Right will help you attract and maintain your ideal customers.

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energised employees who believe in the mission and understand how to achieve it.
— Jack Welch, former CEO of GE